help & support

It's almost always one of two simple things. First, check your spam or promotions folder — your report is delivered from Hunger Beneath <support@vegoutmag.com>, and searching your mail for vegoutmag is the fastest way to find it. Adding that address to your contacts keeps future emails in your inbox.

Second, remember the report is a web page, not an attachment — there's no PDF to download. The email holds a link to your report, and that link is yours to keep, so it's worth bookmarking.

Still nothing? Email support@vegoutmag.com from the address you bought with and we'll send your link straight back.

Your report lives at its own private link — the one in your delivery email. Open that email and click through, or use the link if you saved it. It doesn't expire, so a bookmark is the easiest way back. Lost the link? Email us from your purchase address and we'll resend it.

It's a one-time $19 report from VegOut Magazine. You take a free assessment — 34 questions, about ten minutes — give your email, and read a free preview of around 300 words. If it speaks to you, you can buy the full report: a long, personal piece of writing of about four thousand words, built from your specific answers. It's closer to a written profile than a quiz result. One payment, one report.

No. $19 is a single, one-time payment for one report — no subscription, no recurring charges, nothing to cancel. The assessment and the preview are free; only the full report costs anything. If you ever see a recurring charge from us, something has gone wrong — email support@vegoutmag.com and we'll sort it out, because we don't run subscriptions at all.

We're direct about this: your report is written by AI that read your specific answers through a framework we built. The patterns, the assessment, and the rules for what the writing can and can't say are all ours. No human writes each individual report — but humans designed everything that shapes it, and an editor at VegOut may review reports and answers as part of editorial quality checks. That's also why the preview is free — you read the writing in its own voice before you decide whether to buy.

No. The Hunger Beneath isn't a diet, a meal plan, or a wellness program, and it isn't a substitute for care from a doctor or qualified professional. It's a piece of reflective writing about the patterns underneath how you eat and the table you grew up around — a thoughtful read about yourself, not a program to follow.

You can request a refund within fourteen days of purchase — email support@vegoutmag.com from the address you bought with and we'll refund the $19 in full.

Refunds return to your original payment method through Stripe and usually appear within five to ten business days, depending on your bank. Full detail is on our refund policy.

Email support@vegoutmag.com with the address you used and we'll check it against our records and make it right the same day. Your card isn't charged unless checkout fully completes, so a charge with no report is something we want to hear about. If you're thinking about disputing a charge with your bank, please email us first — we can refund you faster directly, and we'll always honour a request that falls within our policy.

We collect your email and your answers to write your report, and that's it. We don't sell or share your data with advertisers or marketers. For analytics we use self-hosted, privacy-friendly Plausible — no Google or Meta trackers. The AI service that drafts your report sees your answers, is contractually barred from training on them, and deletes them from its servers within 30 days. One editor at VegOut may read reports and answers as part of editorial review.

To have your record deleted, email support@vegoutmag.com from the address you registered with. We'll remove your email, answers, and report within seven days and confirm by email — we keep only the payment record itself, which tax rules require us to hold for seven years. Full detail is on our privacy policy.

Sorry about that — we'll help you sort it. The most useful thing you can tell us is what you saw when it stopped: an error message, a blank page, or a spinner that never finished, and roughly when you tried. Email support@vegoutmag.com with that and the device and browser you're using, and we'll take it from there. If your report link won't load, write from your purchase address and we'll resend a working one.